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Maintenance and Support
After install,
we stay on the system
Maintenance, upgrades, troubleshooting, remote diagnostics, and firmware updates. Uptime matters more than a pretty handover.
Explore Solution
Response
Remote first
Cover
Service contracts
Ongoing Care
Support that outlasts handover
If a setting drifts or a device drops off the control system or the network, we fix it.
Scheduled maintenance
Periodic checks on the cinema, automation, audio, and network so small drift does not become a failed movie night.
Troubleshooting and remote diagnostics
When a device drops off or a setting changes, we diagnose remotely first and visit only when the job needs hands on site.
Firmware and software updates
Controllers, processors, and networked devices stay current without you chasing release notes across five apps.
Upgrades and extended cover
Add a room, replace a failing display, or take an extended warranty. The system should last longer than the handover day.
Fix the fault, not the whole rack
Most problems start as one device falling off the network or one scene that no longer fires. Remote diagnostics find that before we roll a van.
When a visit is needed, we come with the history of the system, not a blank clipboard.
Service contracts when you want them
Extended warranties and scheduled visits are optional. Some clients only call when something breaks. Others want a yearly check on the cinema, the network, and the automation.
Explore Home Theatre DesignFrequently Asked Questions
Need help with a system already installed?
Tell us what stopped working. We will start with remote diagnostics and go from there.